Position: Visitor Services Manager

30 hours per week

Job Description

We seek a part-time Visitor Services Manager to serve as a frontline ambassador for the Historical Society. The VSM facilitates community engagement by driving membership and member participation, helping to promote events and programming, and working to add value and enrich the member and visitor experiences at the Greenwich Historical Society.   

The position is 30 hours per week, Monday through Friday from 10 a.m. to 4 p.m. and reports to the Director of Development.

Responsibilities:

Development/Membership Team support:

  • Sells memberships based on clearly stated goals through visitor admissions, programs, partnerships and events
  • Ensures that member benefits are clear and members are encouraged to make the most of the engagement opportunities available

Operations Team support:

  • Answers the main phone, answering questions, making suggestions, offering support and/or accurately transferring calls
  • Handles all cash/POS functions and completing sales transactions (including opening and /or closing for the day as needed)
  • Tracks visitor data (including visitorship numbers and email addresses etc) and reports information based on clearly stated goals

Curatorial Team Support:

  • Manages BHH, Gallery and Archives tours registering members and visitors for tours and gallery visits
  • Organizes Docents team based on regularly schedule and special tours requirements. Manages Docent schedules and timesheets
  • Works with Asst Curator/Head Guide to make special arrangements as needed
  • Promotes Memberships and CT Art Trail Passports

Community Engagement Team support

  • Manages registrations for on-site events
  • Works with event manager and program leads to communicate program details and encourage visitor and member engagement
  • Helps with outreach to local groups to promote tours and program
  • Assists Museum Store staff with sales as needed by the Museum Store Manager
  • Assisting with daily hospitality and service operations in the Artists Café
  • Other duties as requested

Qualifications

  • College graduate (bachelors degree) with a minimum of 2 years of experience in a customer service role preferably in a museum, administrative or retail setting
  • Ability to interact meaningfully with visitors, members, colleagues and vendors in a personable and engaging manner
  • Superior customer service skills, with an eye toward connecting needs and services
  • Experience in handling cash transactions and operating a POS system
  • Willingness to think creatively to solve problems and challenges, while working interdepartmentally to drive results.
  • Ability to work independently and as a part of a team, taking direction as needed

Please send resume and letter of interest to Cai Pandolfino, Director of Communications, Strategy and Business Development cpandolfino@greenwichhistory.org